Terms and Conditions
Payment
You can pay for your order by credit card or debit card. We currently accept payment from all major credit card companies. Payment is taken at the time of your order and authorization must be approved before we can deliver your order. Payment is received in US Dollars only.
Delivery
It is our goal to ship all orders within 3–5 business days after the order is placed. However, due to seasonal demand and/or market fluctuation, shipping times may vary. Items will be delivered via the delivery method chosen at the time of purchase. If for some reason an item is not available, we will contact you directly as soon as possible to make arrangements for future delivery or provide you the option to receive a refund or credit on the item.
If your order contains a lower receiver, there may be an extended period of time needed to process your order as we acquire or update your selected FFL. Your delivery time frame may change depending on how long this process takes. To speed up this process, you may have your FFL submit their paperwork via email to [email protected].
Any order placed on our website that is over $500 USD will require a signature when being delivered.
Return Policy
If you are not entirely satisfied with your purchase, we're here to help. Please read the guidelines below for our return policies and procedures.
General Policy
All items must be returned within 30 days and be in new, unused, or unaltered condition including all packaging contents. A 15% restocking fee applies to orders being returned to the original payment method. Original shipping charges are non-refundable and the customer is responsible for return shipping. We do not accept returns on used, blemished (purchased as blem), or custom engraved/laser etched items.
Cancellation Policy
Online retail orders may be cancelled within 4 hours from time of purchase during normal business hours (Mon–Fri, 9am–4pm EST). Orders placed outside of normal business hours can be cancelled within the first 4 normal working hours on the next business day.
Exceptions may be made on a case-by-case basis. Please contact customer service for your request.
Apparel Policy
At this time, we are not able to accept returns on apparel.
Exchanges & Store Credit
Orders exchanged or returned for store credit will not be charged a restocking fee. To ensure your exchange is handled properly, please contact us at 407.347.4584 or submit a Help Desk Ticket via your My Account page. If you don't have an account, use the Contact Us page.
Warranty
If you have a warranty issue, please contact us at 407.347.4584 or through your My Account page. If you don’t have an account, visit the Contact Us page. Note: We cannot provide warranty work if your items have been altered from their original state.
Include your name, order number, and any relevant images. Our technical specialists will review and respond within 3–5 business days.
Damaged, Lost, or Missing Items
For issues regarding damaged, lost, or missing products, please create a Help Desk Ticket within 72 hours of receiving your shipment. If you don't have an account, use the Contact Us page and include relevant images.
Failed Background Check
A 30% restocking fee applies to all controlled items returned due to a failed background check or underage purchase.
Contact & Return Address
If you have any other questions or concerns, please contact us.
Ballistic Advantage
2550 Ocoee Apopka Rd, Unit 100
Apopka, FL 32703
Call: 407.347.4584
Mobile Terms & Conditions
Ballistic Advantage offers mobile marketing alerts regarding promotions, sales, offers, and cart reminders by SMS on short code 72076, and order/shipping notifications on short code 83789. By participating, you agree to these Terms and our Privacy Policy.
Signing Up & Opting-In
Enrollment requires you to provide your mobile number and agree to these terms. You must be at least 18 years old. Ballistic Advantage reserves the right to discontinue the Service at any time.
Content You May Receive
- Sales and Promotions
- Offers and Cart Reminders
- Order, Shipping, and Delivery Alerts
Charges & Carriers
Message and data rates may apply. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and others. Service availability may vary by carrier.
To Stop the Service
To stop receiving messages, text STOP to 72076 or 83789. You’ll receive one confirmation message.
Questions
For help, text HELP to 72076 or 83789, call 407.347.4584, or visit our contact page.
Changes to Terms
These mobile terms are subject to change at any time without notice.