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FAQ

General Questions

 

Q. Where is my order confirmation? 

  • A. Due to the nature of our business, on occasion our emails will go to junk, spam, or infinity. If you recently made a purchase through Ballistic Advantage and did not receive a confirmation email, please check your junk and spam folders first. If you still cannot locate your order confirmation, you can contact us during normal business hours, M-F 9-4p EST 407.347.4584, or submit a ticket on our Contact Us page. Please note that you will need to verify that the email address associated with your account is correct. We apologize for this nuisance and hope to improve our deliverability soon. 

 

Q. Why isn't my promo/discount/coupon code working? 

 

  • A. Promo/discount/coupon codes cannot be used in conjunction with other codes, during sitewide sales or any other sales. Promo/discount/coupon codes cannot be retroactively applied to orders.

 

Q. What happens when I purchase an FFL item from Ballistic Advantage? 

  • A. When you purchase an FFL item (Example: lower receiver) that item has to be shipped to a local FFL dealer and cannot be shipped directly to your home. Here is the general breakdown of what will happen when you purchase your item: a. Make sure the local dealer you have chosen accepts personal transfers as not all of them do.
  • 1. At checkout, you will need to provide your FFL information (dealer company name, phone number, zip code) *We recommend having your dealer email us the copy of their license to [email protected] immediately when the order is submitted to speed up processing.
  • 2. Once the order has been placed, designated BA employees will go through a process of verifying the acquired FFL info.
  • 3. Once we’ve verified the info, we match up serial numbers to orders, go through a paperwork process, and ship your item out to the FFL dealer address.
  • 4. Once the package has been shipped and delivered to your FFL, it is their responsibility to communicate with you and let you know that your lower is available for pickup.

 

Q. Are Ballistic Advantage Products Made In America? 

  • A. Yes, all products available on our website are Made In America.

 

Q. Does Ballistic Advantage have a retail store or showroom where I can view your products in person?

  • A. We do not have a retail store at this time and our current facilities are not open to the public.

 

Q. Do you offer in-store pick-up?

  • A. We do not offer in-store pick-up at this time.

 

Q. Does Ballistic Advantage do FFL transfers?

  • A. We do not offer FFL transfers for controlled items purchased through our website. Any order containing a lower receiver will need to be shipped to a registered FFL.

 

Q. How long will it take to have my FFL item ship?

  • A. When you purchase a controlled item such as a lower receiver, please expect up to 2 weeks for those items to ship. We are required to go through an extensive process prior to shipping out controlled items.*We recommend having your dealer email us a copy of their license to [email protected] immediately when the order is submitted to speed up processing.

 

Q. Why is my shipping address showing instead of my FFL address?

  • A. When the order is approved and shipped, the physical shipping address is changed to the address listed on the dealer’s license, but this change does not show up on the original order information. You can also review this change with your tracking number on the carrier’s website.

 

Q. How often is the website updated? 

  • A. Our website is updated daily and new products are added as we receive them. For the fastest access to stock updates and new product announcements, please sign up for our newsletter at the bottom of this page.

 

Q. Do you guys offer Back Orders?

  • A. We do not offer Back Orders on any of our products.

 

Q. How do I get notified once a certain item is in stock?

  • A. The best way to get notified when a product is back in stock is to sign-up for our out-of-stock notifications on items you are interested in. Add your email address and click 'Subscribe' and an email will be sent to you once the product is back in stock.

 

Q. Sitewide promotions?

  • A. Sitewide Promotions will automatically apply for all eligible items and will not require a code to receive the discount at checkout. Sitewide promotions are restricted to new orders only during the promotion and cannot be retroactively applied to orders.

 

Q. Promos codes during a sale?

  • A. Promo codes may not apply during a sale and cannot be used in conjunction with any other discount. Promo codes cannot be retroactively applied to orders.

 

Q. Excluded items from a sale?

  • A. Some items will be excluded from discounts while a sale is running. 

 

 

Payment Options

 

Q. What forms of payment do you accept?

 

  • A. We currently accept all major credit cards. We do not accept other forms of payment such as checks, money orders, cash, etc.

 

Q. Do you accept PayPal?

 

  • A. We currently do not accept PayPal as a form of payment.

 

Q. Do you accept Visa Gift Cards?

 

  • A. We do not currently accept Visa Gift Cards as a form of payment.

 

 

Military Discounts 

Q. Do you offer military/law enforcement discounts?

 

  • A. We offer discounts to the military, veterans, law enforcement, first responders, and related customers. Our general policy is 10% off all orders. This discount is applied at the time of purchase. Exceptions do apply and Ballistic Advantage reserves the right to change this discount at all times. This discount cannot be combined with any other offers on our website unless specifically specified. If you are military, law enforcement or first responder, create an account and then submit a Help Desk ticket through the Contact page or through your My Account portal. Make sure to select the "Military/Law Enforcement/First Responders Discount" department when submitting a ticket AND provide proof of service. Once verified, we will update your account to receive discounted pricing.

 

 

Q. What type of verification do I need to submit to verify my military status?

 

  • A. You can use many different types of verification. If you are a retired military/veteran, the common form is your DD214. For active status military, you can upload any certificate or document showing your branch and full name as an attachment to your Help Desk ticket. Any personal information you would not like shared can be blacked out, i.e. social security number, ID number, etc. Law enforcement and first responders can submit ID card verification.

 

 

Q. Does Ballistic Advantage offer industry pricing?

  • A. Yes. In order to gain access to industry pricing, you need to create an online account with your industry email. Once your online account has been created, create a HelpDesk ticket via the Contact page letting us know you’ve created an account so we can create and approve your account.

 

 

Q. Why isn’t my coupon/discount code working? 

  • A. Coupons cannot be combined with any promotions or other forms of discount. If your coupon/discount code isn’t working otherwise, here are a few things to consider and try:

    1. When you are ready to check out, you will need to enter the coupon code in the shopping cart under the “Discount Codes” option. You may then proceed to checkout where you will see the savings. If the code doesn’t work it may be expired or have already been used so we recommend contacting us prior to placing the order to review the status of that code. Codes cannot be applied retroactively so please contact us before purchasing if you’re having issues with your code

    2. If you have a continuous discount such as a Mil/Leo discount, make sure you are logged into your online account or contact us to make sure the discount is already linked to your online account.

 

Shipping? 

  • We are diligently working on shipping all orders as they are processed. Due to high demand, orders may take up to 5-7 business days to be processed and then shipped. 
  • During seasonal times, order processing and shipping delays will occur.

    FFL Terms and Conditions

  • All Lowers Must Be Shipped to an FFL Dealer. Any items placed on the same order as a lower receiver will also be shipped to the FFL. 

  • Lower receiver orders may take up to 2 business weeks to process before shipping.

  • Please enter the information of the receiving party (the person that will be picking up the product) under "Recipient Name" while checking out. There will be a separate field for FFL name, phone and zip code.

  • To expedite your order, please have your dealer email their FFL to us at [email protected]. If the FFL is not received within 2 weeks, the order will be canceled.  

 

Troubleshooting Guide 

 

How do I become a dealer?

 

 

Returns and Refund Policy

  • Please see our Return, Exchange, and, Refund policy here: Returns and Refund Policy.
  • General Policy: All items must be returned within 30 days and be in new, unused condition including all packaging contents. A 10% restocking fee applies to orders being returned. Original shipping charges are non-refundable, and the returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as blem), discontinued or custom engraved/laser etched items. Attempted returns on non-refundable items will be sent back at the shipper's expense. Applicable refunds will be issued to the original payment method. All returns must have a Ballistic Advantage-issued RMA number to ensure proper and timely handling.

 

Will Ballistic Advantage cut and rethread my barrel to a custom length?

  • This service is not available but, we do entertain custom barrel orders in lot runs of 400 or more. 

 

 

Questions about BA Barrels?

 

How to install your new BA barrel?

 

Terms and Conditions May Apply.