Frequently Asked Questions
General Questions
Where is my order confirmation?
Due to the nature of our business, confirmation emails may occasionally land in junk or spam folders. Please check those folders first. If you still cannot locate your order confirmation, contact us during normal business hours (Mon–Fri, 9–4p EST) at 407.347.4584 or submit a ticket via our Contact Us page.
Why isn’t my promo or discount code working?
- Only one discount code may be used per order.
- Promo codes cannot be used during sitewide sales.
- Some items may be excluded from discounts.
- Blemished items are excluded from additional discounts.
- Promo codes cannot be applied retroactively.
What happens when I purchase an FFL item?
- Controlled items must ship to a licensed FFL dealer.
- Provide dealer name, phone number, and ZIP code at checkout.
- FFLs may email licenses to [email protected].
- Once verified, the item will ship to the selected FFL.
Are Ballistic Advantage products made in America?
Yes. All products sold on our website are made in the USA.
Do you have a retail store or showroom?
No. We do not currently operate a retail store, and our facilities are not open to the public.
Payment Options
What forms of payment do you accept?
We accept all major credit cards. We do not accept cash, checks, or money orders.
Do you accept PayPal or gift cards?
We do not accept PayPal or Visa gift cards.
Military & Service Discounts
Do you offer military or law enforcement discounts?
We offer a 10% discount to military members, veterans, law enforcement, and first responders. This discount cannot be combined with other promotions unless otherwise stated.
What verification is required?
- Veterans: DD214
- Active duty: Documentation showing name and branch
- Law enforcement / first responders: Department-issued ID
Shipping & Delivery
- Orders typically ship within 5–7 business days.
- Seasonal demand may cause delays.
- Orders placed after carrier pickup ship the next business day.
- Lower receivers must ship to an FFL dealer.
Can I change my shipping address after ordering?
Address changes may not be possible once processing begins. Please contact customer service immediately for assistance.
Fitment Issue — Why Is My Barrel Tight?
Because pistol manufacturers use varying tolerances, some barrels may fit tightly at first. A short break-in period typically resolves this.
- Install the barrel and fire 50–100 rounds.
- Reassess fitment after break-in.
- If issues persist, contact customer support.